🎧HelpDesk & Ticketing

About this app

Create multiple independent Help Center portals, each with its own searchable FAQ knowledge base and ticket-submission flow. Visitors browse answers and, if they can't find one, open a support ticket — Cortex AI tries to auto-answer from your knowledge base first, then classifies priority/sentiment/category, drafts agent replies grounded in your articles, and summarises long threads. Manage every request from a unified inbox with full customer↔agent conversation threads, internal notes, statuses and priorities. Host each portal as a shareable page or embed a contact widget anywhere with an iframe — no theme edits. Email notifications + autoresponders (with by-name connector selection) and a Cortex Co-Pilot for insights + chat actions turn support into a managed, AI-assisted operation.